911dispatch pollyard
     Polly Ard-Supervisor

The “heartbeat” of the Livingston Parish Sheriff’s Office is the Communications Department, which receives and responds to over 36,000 calls and 50,000-70,000 radio communications each month. The staff includes 16 dispatchers, one Terminal Agency Coordinator (TAC), a full time training officer, and a Communications Supervisor who dispatch parish law enforcement personnel as needed in response to crimes, accidents and other emergencies. They also serve as a resource to the officers, providing background information and criminal histories, in addition to helping coordinate activities among various law enforcement and public safety personnel.

“In addition to dispatching for the Sheriff’s Office, we also take calls for six other police departments in the parish, including the Albany, Springfield, Walker, Port Vincent, French Settlement and Killian police departments, “ explains Polly Ard, Communications Supervisor.

Advanced computer aided dispatching (CAD) technology allows the dispatchers to see where all the LPSO units are and what they’re doing at any given time. The system is color-coded to show when a unit is dispatched, when it is in route, when it has arrived and when the call has been completed. This technology is supplemented with a 400 megahertz Motorola radio system that allows contact with all LPSO personnel as well as with dispatchers with parish fire system and staffs of the Office of Emergency Preparedness and Parish Council.